Hostinger on Trustpilot: score, complaints and what the numbers show

On Trustpilot, the company invites customers to leave reviews, and the profile is run by the company itself. The score is a useful signal, but it needs context, as the points below show. Then comes Reclame Aqui, a Brazilian complaints site with a different story.

Trustpilot is an international review site. Hostinger’s profile shows five stars at 87.1%, four at 4.3%, three at 0.9%, two at 0.8% and one star at 6.9%, about 5,000 reviews. Before using that number, check what the page itself shows:

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• The profile has been claimed since May 2017, which means the company manages the page.
• The company has a paid Trustpilot subscription.
• The page says Hostinger invites customers to review, both positive and negative experiences. A broad invitation pushes the average up and does not show who was left out.
• The company responds to 98% of negative reviews, usually within 24 hours, and may use AI in its replies.
• Trustpilot itself says it does not check reviews one by one.

We did not read the text of the one-star reviews, so this text does not say what they complain about. Reclame Aqui shows the complaint and the reply; Trustpilot shows what people think overall. Together they are better than either one alone.

Reclame Aqui is a public complaints site in Brazil. On September 30, 2026, Hostinger was in the site’s top tier there (“Great”), with a score of 8.6 over the last 6 months and 8.4 over 12 months. The company answered 99.3% of the 1,352 complaints from those 6 months and marked 88.6% as resolved. The most cited problem in the general ranking (last 3 years) was improper charges, at 21.72%. The site does not say how many of those charges were renewals, so the link to automatic renewal is our reading, not a figure from the site.

When automatic renewal is on, the product renews before it expires and is charged to the payment method on file. Hostinger’s help center says so, and also says the option can be turned off at any time, without affecting the service until the expiry date.

Turning renewal off has a risk too: without another plan ready, the site can go offline on the expiry date. That is why the help center itself recommends keeping renewal on for anyone who plans to continue.

The rules for the renewal price and for what does not stack are in the article on the referral link. Here the point is different: knowing where the option is and how to turn it off.

According to Hostinger’s help center, read on October 19, 2026, the path is this:

• In your account's billing area, open the invoices section.
• Go to your list of services or subscriptions.
• Open the three-dot menu next to the product.
• Go to the renewal settings for that product.
• Turn off automatic renewal and save the change.

With the option off, the product stays active until the expiry date. To turn it back on, you need a payment method on file. The help center also says that if renewal is one day or less from expiry, you must renew manually before turning the option back on. Menu names can change, so look for the automatic renewal option in the billing area.

On Trustpilot, the company says it responds to 98% of negative reviews, usually within 24 hours. The screenshots show the response rate and not the text of the replies, so this text does not say whether the answers solve the problem. Before buying, read a few replies on the profile, especially the ones about charges. On Reclame Aqui, the response index is 99.3% over 6 months, with 10 complaints waiting for a reply.

Bruno, who also signs this text, has been a Hostinger customer since 2024, for more than 24 months: Business hosting, a KVM 2 VPS, Business email and domains, all with automatic renewal. The Em Casa com Cecília site runs on Hostinger.

Each time he had a problem, support solved it, mainly the AI agent, and he has never seen the service go down.

That is his account, with his use. It says nothing about someone who was charged without expecting it, and the Reclame Aqui complaints still count.

If you have decided to buy, the 20% discount on the first period applies through the referral link, and the Hostinger page has the details. The discount does not stack with other coupons, and renewal goes back to the normal plan price, as the article on the referral link explains. If your question is Black Friday, the campaign guide compares the two prices, and the article on trust covers refunds and the company’s security.

The Trustpilot figures were read on October 19, 2026, from the profile page. The Reclame Aqui figures come from screenshots taken the same day: the 6- and 12-month tabs and the problems ranking (general tab, last 3 years). The help-center text was read on that date too. These numbers change every month, so check them before deciding.

This is a referral link: buying through it may give Bruno credit with Hostinger. There is no brand partnership, and the credit does not factor into this analysis.